Last Updated: 23.02.2025
At Public Aligner, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our website and services.
By accessing or using Public Aligner’s website or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
For any privacy-related inquiries, you can contact us at:
📩 Email: support@publicaligner.com
📞 Phone: [Insert Contact Number]
1. Information We Collect
When you use Public Aligner’s website or services, we collect certain types of information, including:
1.1 Personal Information
- Full Name
- Date of Birth
- Email Address
- Phone Number
- Shipping & Billing Address
1.2 Medical & Dental Information
- Dental history and treatment preferences
- Photos or impressions of your teeth
- Information about past orthodontic treatments
1.3 Payment Information
- Credit/debit card details (processed securely via third-party payment providers)
- Billing details for purchases and payment plans
1.4 Automatically Collected Information
- IP Address & Browser Information (collected for security and website performance)
- Device Information (computer, mobile, or tablet used to access our site)
- Website Usage Data (pages visited, time spent on site, referral source)
We may also collect cookies and tracking data to improve user experience (see Section 6).
2. How We Use Your Information
We use your data to provide, improve, and personalize our services. Specifically, we use your information for:
- Providing Aligner Treatment: Processing your treatment plan, aligner customization, and shipment.
- Customer Support: Responding to inquiries, complaints, and requests.
- Payment Processing: Managing payments, orders, and subscription plans.
- Website Performance & Security: Detecting fraud, enhancing security, and improving website usability.
- Marketing & Communication: Sending appointment reminders, promotional offers, and treatment updates (you may opt out anytime).
Your personal and medical data is never sold, rented, or traded to third parties.
3. How We Share Your Information
We may share your information with trusted third-party providers only when necessary, including:
3.1 Healthcare Professionals
- Licensed orthodontists and dental professionals who review and approve your treatment plan.
3.2 Payment & Processing Providers
- Secure third-party payment processors (e.g., Stripe, PayPal) to handle transactions.
3.3 Shipping & Fulfillment Partners
- Logistics companies to ensure your aligners are delivered on time.
3.4 Legal Compliance & Protection
- If required by law enforcement or government regulations, we may disclose necessary information.
Your data will never be shared with advertisers, third-party marketers, or unauthorized entities.
4. Data Security & Protection
We take data security seriously and implement industry-standard measures to protect your personal and medical data.
🔒 Secure Payment Processing – All financial transactions are encrypted and processed through PCI-compliant third-party gateways.
🔒 Data Encryption – Your personal and medical data is stored on secure servers with encryption technology.
🔒 Limited Access – Only authorized employees and healthcare professionals can access your medical records.
🔒 Regular Security Audits – We regularly monitor and update our security protocols to prevent unauthorized access.
While we take all necessary steps to protect your data, no online platform is 100% secure. In case of a data breach, we will notify affected users immediately.
5. Retention & Deletion of Data
We retain your personal information only as long as necessary for treatment, legal compliance, and business purposes.
5.1 Retention Period
- Medical and treatment records are kept for at least 5 years, as required by healthcare regulations.
- Payment information is retained for financial reporting and tax purposes.
- Marketing data is kept until you opt out.
5.2 How to Request Data Deletion
You may request to delete or update your personal information at any time by contacting us at:
📩 support@publicaligner.com
Please note that some medical and financial records cannot be deleted due to legal and regulatory requirements.
6. Cookies & Tracking Technologies
Public Aligner uses cookies to enhance user experience and track website performance. Cookies help us:
- Remember your preferences and past visits.
- Improve website navigation and functionality.
- Analyze traffic patterns for better service improvements.
6.1 Managing Cookies
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.
For detailed information, see our [Cookie Policy].
7. Your Privacy Rights & Choices
You have the right to:
✔ Access your personal data – Request a copy of the information we store.
✔ Update or correct inaccuracies – Modify incorrect or outdated personal details.
✔ Withdraw consent – Opt out of marketing emails and promotional messages.
✔ Request deletion of data – Ask us to delete your account and associated records (subject to legal requirements).
To exercise these rights, contact support@publicaligner.com.
8. International Data Transfers
If you are located outside [Insert Country Name], your data may be transferred to and processed in [Insert Country Name], where our servers are located. By using our services, you consent to this data transfer.
We follow international privacy standards to ensure your data remains protected across borders.
9. Privacy Policy Updates
Public Aligner reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our services implies acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📩 Email: support@publicaligner.com
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Business Address]